Refund and Cancellation Policy
Last updated: 14 August 2026
In short
- Subscriptions: 30-day money-back guarantee on any charge.
- Cancel any time — you keep access until the end of the period you already paid for.
- One-time large-file conversions: full refund if the conversion fails or we cannot deliver your file.
- Payments are processed by Paddle, who can issue your refund directly.
1. Subscriptions (Plus, Pro and API plans)
If you are not satisfied with a paid plan, you may request a full refund within 30 days of the charge — both for your first payment and for any renewal. You do not need to give a reason.
We may decline or reduce a refund where the plan has been used substantially during the billing period being refunded — for example where most of an API plan's monthly conversion quota has already been consumed. This exists to prevent abuse, not to catch ordinary use: if you tried the service and it was not right for you, you get your money back.
2. Cancelling a subscription
You can cancel at any time from your account page, or through the customer portal linked in your payment receipt. Cancellation stops all future charges.
When you cancel, your plan stays active until the end of the period you have already paid for — you do not lose access immediately. After that date your account returns to the free plan and your files and account remain intact.
We do not refund the unused part of a billing period on cancellation alone. If you want money back rather than the remaining time, request a refund under section 1 instead.
3. One-time large-file conversions
A one-time conversion is priced per file and starts processing as soon as your payment is confirmed. Because of that, it is treated differently from a subscription:
3.1 Full refund if it fails
If the conversion fails, produces an unusable file, or we cannot deliver your output for any reason, you get a full refund. Contact us and we will process it — you do not need to argue the case.
3.2 Full refund before processing starts
If you paid but the conversion has not started yet, you can cancel it for a full refund.
3.3 After a successful conversion
Once the conversion has completed successfully and your file is available to download, the service has been delivered and the payment is not normally refundable. By paying you ask us to begin immediately and acknowledge this. If something is genuinely wrong with the result, talk to us — section 3.1 applies.
4. How to request a refund
There are two ways, and both work:
- Contact Paddle, our payment provider, at paddle.net using the order number in your receipt email. Paddle can issue the refund directly.
- Email us at [email protected] with the email address you used to pay. We will handle it with Paddle on your behalf.
Refunds are returned to your original payment method. Once approved, the money typically reaches you within 5–10 business days, depending on your bank or card issuer.
5. Your statutory rights
If you are a consumer in the United Kingdom or the European Economic Area, you have a statutory right to withdraw from a purchase within 14 days. This policy is in addition to that right and does not limit it. Note that for one-time conversions you expressly request immediate performance at the moment you pay, which under consumer law ends the right of withdrawal once the conversion has been completed — the refund terms in section 3 apply instead, and they are more generous than the law requires.
6. Who you are paying
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment, billing enquiries, tax and refunds. Their name, not MiConvert's, may appear on your bank or card statement.
7. Contact
Questions about billing, a charge you do not recognise, or a refund: